Click & Collect FAQ

If your preferred product isn’t in stock at Isabella, the stock indicator will be red and you won’t be able to place a “Click & Collect” order. It’s a good idea to get in touch with your dealer directly, as they may have your product in stock. 

There are products available at isabella.net that can only be ordered and purchased directly from our Isabella/Camp-let dealers, so you can’t reserve them on our website. When the “Click & Collect” ordering option is available it is clearly indicated on our products.  

You only pay for your product when you collect it from your selected dealer. 

When your product has been packaged up and is ready for our warehouse to send, you’ll receive
an email containing information on when your products will be ready to collect. It normally takes 2 working days. 

To collect your products, all you have to do is speak to an employee when you visit your selected dealer.

You have to show your order confirmation when you collect your products. You can either print your confirmation or show the email you’ve received. 

Your products have to be collected within 7 days from when your selected dealer received them. After that, we can’t guarantee that your dealer will have the product available.