Are you facing challenges? Find the solution here
Leaks add
POSSIBLE CAUSE
- Bad maintenance.
- Sea breezes may settle salt on the canvas. Contamination from polluted air, pollen etc.
- Aerosol propellant such as fly/mosquito spray, deodorant...
WHAT CAN BE DONE?
The awning is sprayed with plenty of pure water and the dirt is brushed off with a soft brush. Detergents or cleaning agents must not be used – except the cleaner Alpha 123!
When completely dry, the canvas is sprayed with AquaTex impregnator.
Condensation add
POSSIBLE CAUSE
- Too little ventilation
- Moisture from the ground
WHAT CAN BE DONE?
- Open all ventilation. Draw draught skirt
aside. - A plastic underlay can be placed underneath the awning carpet.
The zip will not close add
POSSIBLE CAUSE
- The awning is assembled incorrectly
- The zip slider is worn or the stop end
is damaged
WHAT CAN BE DONE?
- Move the corner pegs.
- Contact your Isabella Retailer; these parts are available as replacements for
home fitting.
Steel frame corrosion add
POSSIBLE CAUSE
- Bad maintenance
- Packed away in a damp condition
WHAT CAN BE DONE?
- The frame is cleaned, earth & dirt removed and the surface treated with car wax.
- The frame must be completely dry before it is packed away.
The awning has mildew stains from damp patches add
POSSIBLE CAUSE
- Was wet when packed away and not hung up to dry within 2/3 days
WHAT CAN BE DONE?
- The canvas must be completely dry before it is packed away. The storage place should be dry, well ventilated, and have an even temperature i.e. not too hot and not too cold. The canvas must be thoroughly cleaned and re-proofed.
Gathers in the front edge between roof and canopy add
POSSIBLE CAUSE
- Bad tensioning
WHAT CAN BE DONE?
All panels need to be unzipped to achieve full tension on the frame. It is important to tighten the frame in the correct order.
You may find the Hercules makes the job easier. Check that the seams are taut.
The sides are very slack add
POSSIBLE CAUSE
- The awning is badly tensioned
- The awning is too big
- The caravan is positioned lower than the awning.
WHAT CAN BE DONE?
- Tensioning of all poles.
- Pegging, so that the lower panel is tensioned.
- Check that the distance from the lower panel of the awning to the ground is at least 12 cm, so that the pull of the peggingelastic is used to full effect. Check the A-measurement of the caravan and the awning, with your retailer.
The sides do not reach the ground add
POSSIBLE CAUSE
- The caravan is raised too much
- The awning is too small for the caravan
WHAT CAN BE DONE?
- Level the caravan without lifting it unnecessarily.
- Check the A-measurement of the caravan and the awning, with your retailer.
White spots on the PVC-material add
POSSIBLE CAUSE
- Weather / air-born contamination
WHAT CAN BE DONE?
Check the PVC (with a magnifying glass). It is probably eggs from insects, which are easily removed by means of AquaTex impregnator spray, a small nail brush and a soft cloth.
Light spots in the roof add
POSSIBLE CAUSE
- Wear and tear
- Mould / damp-stains
WHAT CAN BE DONE?
Can be small wear marks or damage to the outside coating. Normally this does not affect the performance or durability of the roof. May be repaired with Acrylic repair paste (applied externally).
For mould and damp-stains we recommend internal cleaning with water and re-impregnation with AquaTex or, in very bad cases, clean with Alpha 123! If these measures fail It may be necessary to change the roof.
Marks on windows/ Cloudy windows add
POSSIBLE CAUSE
- Untidy folding up
- Bad tensioning
WHAT CAN BE DONE?
Good tensioning and heat will help to diminish the marks.
With present technologysome marks cannot be avoided.
